Refund policy

 

At [Your Business Name], your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

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1. Returns

You have [e.g., 14/30] days from the date of delivery to request a return.

To be eligible for a return, the item must be:

Unused and in the same condition that you received it

In its original packaging

Proof of purchase (e.g., receipt or order confirmation) is required.

 

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2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within [e.g., 5–10 business days].

Please note that:

Shipping costs are non-refundable

Refunds may take time to appear depending on your bank or credit card provider

 

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3. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again

2. Contact your credit card company (it may take some time before your refund is officially posted)

3. Contact your bank

 

If you’ve done all of this and still haven’t received your refund, please contact us at:

📧 Email: [your@email.com]
📞 Phone: [Insert Number]

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4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [Insert Contact Email].

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5. Non-Returnable Items

The following items cannot be returned or refunded:

Gift cards

Downloadable software or digital products

Personalized/custom items

Sale or clearance items (if marked as final sale)

 

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6. Return Shipping

Customers are responsible for paying their own shipping costs for returning items.

We recommend using a trackable shipping service or purchasing shipping insurance.

 

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7. Contact Us

If you have any questions regarding our refund policy, feel free to reach out:

📧 Email: [your@email.com]
🌐 Website: [yourwebsite.com]